Domestic Shipping

1. Processing Time: Orders are processed within 2-3 business days.
2. Shipping Methods: We offer standard and express shipping options.
3. Delivery Time: Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.

International Shipping

1. Processing Time: Orders are processed within 2-3 business days.
2. Shipping Methods: We offer standard international shipping.
3. Delivery Time: International shipping typically takes 10-15 business days.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and destination of the order.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Customs and Duties

International orders may be subject to customs duties and taxes, which are the customer’s responsibility.

Refund and Returns Policy

Return Eligibility

1. Condition: Items must be returned in their original condition, unworn, and with all tags attached.
2. Timeframe: Returns must be initiated within 14 days of receipt.

Non-Returnable Items

1. Custom Items: Personalized or custom-made items cannot be returned.
2. Sale Items: Sale items are final and cannot be returned.

Return Process

1. Contact Us: Email support@vipprimeroots.com to initiate a return.
2. Shipping: VIP PRIME ROOTS LTD will cover the return shipping costs if the return meets our eligibility criteria.

Refunds

1. Processing Time: Refunds are processed within 7-10 business days of receiving the returned item.
2. Method: Refunds will be issued to the original payment method.